I attended SES London on Thursday, my first since way back in 2002 or was that 2003, Christ I can’t remember!
Customers Prospects and Drug users
The first session I went to way a presentation by Brian Eisenberg of Future now entitled Redefining the Customer loosely speaking, Brian hit on important aspects to consider when designing a site, usability issues, seeing site visitors as citizens rather than ‘users’ and how the small changes can really have huge impacts. One funny thing during this speech was the woman sat next to me who started to snore whilst waking intermittently agreeing and nodding with what he was saying! Bizarre person. Anyhow on the whole a good session if a little too ‘markety’ for my liking.
