Monthly Archives: May 2009

Web 2.0 drives individuality killing the power of the collective

Lately, I’ve been trying to be less of a reactionary and say something different for a change, but right now I can’t help myself. I’ve an hour to kill and this beats hoovering or washing up!  Bryan Appleyard wrote an interesting piece today in the Sunday Times, one of those provocative, thought provoking pieces that speaks volumes. Continue reading

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Holistic 360 Internet Marketing Are You Doing It too? Search..

Holistic Search Marketing

It’s been ages since I wrote anything anywhere near interesting or controversial so I thought I’d sit down and have a go and see where it leads me. :)

We often hear the word ‘holistic’ bounded about these days. Increasingly (and rightly so) companies are looking to connect the dots and put together the various pieces of their marketing puzzles.

The challenge for many is that they aren’t quite sure themselves, they are looking for people and companies who can sit down and explain to them what fits where and why.

How Does PPC affect Organic CTR’s?

Just recently I was having a discussion about PPC and it’s relationship with SEO in the SERPs, specifically, does a PPC listing help organic clickthrough (CTR).

It was very late and I’d had quite a few beers and was very stuffed with Chinese food but even so, we managed to get to a point whereby we discussed a variety of other questions which such a question begged, namely that it depends on the vertical, the user, the PPC position, the Organic position, the brand, the creative etc.

In other words, there is no simple answer other than yes, quite probably. PPC helps organic CTR.

The Pie is big with lots of flavours

I used this example because it’s relatively fresh in my mind and has a natural segue to the core question. SEO and PPC are indeed just a part of the online marketing pie – there’s also Online PR, Social, Affiliate and Display too – All are related, very few large corps can do one without any of the others as there are lots of inevitable overlaps and blur lines – It’s right today in these frugal times that marketing managers looking to maximise the impacts of their budgets, should be asking probing questions like – Should you do one w/ out the other? What aspects of each inform the other? Where should they target their budget to get the most bang for their buck? How will you track ROI for them? Which piece of the pie will deliver the most? Yet answers to these aren’t always as clear cut or as straightforward as we’d like. Many of them require scrutiny and analyses of the pieces used and the pieces that are likely to come into play. Not many big corps still really *get* online. Many struggle with the idea of a unified strategy, preferring to go with the segment that’s the most tried and tested.

No surprise there either, why would they direct positive ROI spend anywhere else – it’s all about ROI after all Rob you dummy!

Well yes and no. Yes because absolutely, if company X invests 100k and gets 300k of sales from a single Channel then the jobs a winner, it’s a no brainer, right? Yet no, because to do so is to take ones eye off of the ever shifting fluidity of the other channels out there. 2k On PR could deliver 50k worth of Organic Serp positions, as could 10k invested into Affiliate, Display or PPC. Whilst it’ll usually be on a case by case basis, there will be very few scenarios where wholesale investment in one channel would be a sensible online strategy.

Some of you reading this might be asking, “yeah ok, but what about offline” and of course you’d be right to ask too! Why wouldn’t a good agency consider offline, they’d be mad to ignore the impact of a good TV, Radio or Paper Media campaign. Your agency or individual (if they were any good) should be falling over themselves to get access to your analytics package to advise upon strategy or to demonstrate past impacts through retrospective analyses.

Yet how many today do? How many companies can actually sit down and give a coherent definitive overview and strategy and deliver on budget? My guess is not too many. It’s a good reason why that on many projects, you’ll find quarterly or monthly inter agency reviews, whereby agency A will sit down with client and agency B, C and D and all attempt to discuss the strategy w/ out giving away too much IP to probable or likely competitors. Yet for the companies who can provide that full 360 overview, who can clearly demonstrate how and why doing X will deliver Y to the bottom line, who can clearly show how aspect XXX strengthens the position of strategy component Z, the benefits and potentials to win new business is huge.

To state the obvious, it’ll be the companies who are demonstrating these traits and abilities who’ll grab the most market share – companies who invest in their people and think outside of the box with experience and insights are the ones who forward thinking businesses will want to trade with. Businesses that recognise that having six or seven different relationships to manage is a whole lot more time consuming and draining than one.

Companies like the one I work for (plug plug) who can step up and deliver, should do really well as a result. :)

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